“1C: ITIL Enterprise Information Technology Management” is a solution for the enterprise IT service. It allows you to efficiently and cost-effectively manage the work of the technical support service, organize the management of customer requests, create a catalog of services and service level agreements, keep records of equipment and software. The solution was created on the basis of the best world practices for the provision of IT services.

Implementation of 1C ITIL will allow solving the following tasks:

execution of requests;
asset and configuration management;
service level and catalog management;
control of incidents;
change management;
control of emerging problems;
event management;
control of releases.